Professional Indemnity (PI)

The Professional Indemnity (PI) team specialise in developing bespoke insurance solutions for large enterprises across a wide spectrum of professions. An emphasis on partnership, superior service delivery and fairness helps build lasting relationships with our clients.

QBE believes that continuity is an important factor with complex insurance relationships; a view shared by our clients and evidenced by our high rate of renewal retention.

At the heart of this service is our ability to understand our clients’ insurance requirements. This is achieved through a combination of our hands-on approach, involvement with professional representative bodies and our unique approach to risk awareness and risk management. Our insurance products are designed to offer real value to our clients operations rather than merely tick an insurance box.

Effective Claims Management

The keystone of a successful, long-term relationship with our large enterprise clients is our ability to effectively handle claims. Professional Indemnity has an established claims team with a vast experience of claims management both in the UK and internationally.

An embedded customer service ethic is supported by innovation and transparency in claims handling as well as solutions individually tailored to the needs of customers including:

• Dedicated contact points and teams
• Service standards
• Customer Protocols
• Processes
• Management information

Broker Partnership and Service

As well as client focus, the PI team looks to develop business opportunities in partnership with our supporting brokers and to deliver a service offering that is second to none.

QBE has been underwriting professional indemnity in the London market for over 30 years, during which time it has established a number of long standing relationships with the broking community.

Comprised of experienced underwriters with in depth knowledge of all the professions from architects to solicitors, the QBE Professional Indemnity team places service to the broking community and client at the centre of all that we do.

Service standards are demonstrated in many areas, particularly with regard to consistent underwriting practices:

• quotations delivered by empowered, experienced underwriters
• effective underwriting systems, refined over many years
• consistent pricing, clear terms and conditions in a uniform and structured format
• enabling contract certainty

Our underwriters also have the flexibility and knowledge to assess any enquiry on its merits and adapt coverage where required.

Lloyd’s and company market paper

Professional Indemnity underwriters are able to utilise Syndicate 386, Syndicate 1886 or QBE Insurance (Europe) policies. For additional flexibility, both insurance entities’ policies can be combined to maximise underwriting enabling us to respond to the largest and most complex risks in the market.

Risk Management

Completing the overall offering is our ability to tailor quality and risk management solutions for our clients.

Our industry specific QA standards are designed as the benchmark against which an appropriate quality management system can be developed. Our large enterprise clients benefit from bespoke consultancy services. These can be tailored to an insured’s individual needs and implemented, on site, by an experienced QA consultant.