Accident Management

New claims can be reported quickly and easily to the QBE Central Claims Services (CCS) at Coval Wells by telephoning free phone number 0808 100 8181 for cars and light commercial vehicles.

Supplies of Freephone Cards for business drivers are readily available together with Scene of Accident Information Forms and QBE disposable cameras, as required.

A fast and efficient accident management service is provided through our association with Countrywide Accident Assistance Ltd (CAA) Ipswich who will ensure that repairs are completed quickly under strict cost controls that are closely monitored through average repair cost and downtime MI.

Fund processing arrangements are possible to avoid business car drivers from having to pay excess and VAT considerations to repairers upon completion of repairs.

The network of approved repairers throughout the United Kingdom have been chosen not only for the high standard of the repair work which they carry out but also for their commitment to providing a quality service including collection and re-delivery of your vehicle if needed.

Approved Repairers are authorised to begin work immediately though an Engineer may have to inspect the vehicle first if the damage is severe. To ensure no delays occur, most repairers will take digital images of the damage and electronically submit them to the Engineer for approval. All repair work is guaranteed* for 3 years

*The repairer undertakes to rectify free of charge to you any defect in the repair work carried out by the approved repairer on your vehicle for a period of three years commencing on the date of the completion of the repair, with the exception that defects relating to manufactured parts will be rectified under the terms of the manufacturers guarantee. Your rights in law are not restricted by this agreement. This guarantee does not apply to repairs to windscreens or in car entertainment equipment.

This service is automatically available to all policyholders that hold comprehensive cover. All you will have to pay is any applicable excess and VAT. You are not obliged to use this service. You may, if you prefer, submit a repair estimate from a repairer of your choice. However the labour rates we have agreed with our Approved Repairers are extremely competitive and you may not enjoy the free use of a courtesy car if the vehicle is repaired elsewhere.

We understand how important your vehicle is to your business. Our tracking system will ensure that progress of all repairs is continuously monitored, ensuring your vehicle is fully repaired as quickly as possible. Your Fleet Manager can request access to the website www.caaonline.co.uk which will enable authorised personnel to view images of the damage and check the repair costs and dates for collection, repair and return of the repaired vehicle.

Courtesy Cars (Business Car Users)

To minimise any inconvenience to you, if your vehicle is to be repaired by one of our approved repairers we will arrange for you to have free use of a courtesy car while the repairs are being carried out. If the damage to your vehicle results in it being declared a total loss after a courtesy car has been made available to you then the courtesy car must be returned at the repairer's request.

The purpose of the courtesy car is to keep you mobile. It will be of a "Category A" type vehicle. Although it will be in good condition, clean and mechanically sound, it is not intended to be a replacement for the vehicle which has been damaged. It may be possible to provide a replacement courtesy van subject to availability and limited use. Should you require a vehicle similar to the damaged one, you should refer to your internal Fleet Manager for advice and our recommended accident management company will be able to offer a suitable replacement vehicle at competitive hire rates.

Windscreen/Glass Service

We offer a 24 hour glass replacement service. If the damage is covered by your policy you will only be required to pay the glass specialists any policy excess which applies and VAT if applicable. We will pay the balance of the account direct.

If your windscreen has suffered only minor damage which is not in the driver's line of vision we are able to offer a windscreen repair service which is carried out at no cost to you other than any applicable VAT. Repairs can only be undertaken in suitable cases and only after a safety inspection is carried out by an expert in this field. You must act quickly by ringing our new claim line as damage can deteriorate making a repair impossible.

Full details of these accident management services can be found at www.caaonline.co.uk